Privacy Policy

Introduction

Welcome to Lesonia Residency ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or inquire about or purchase apartments at Lesonia Residency.

By using our services or website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Schedule a viewing or request information about apartments
• Submit an inquiry through our contact form
• Contact us via phone, WhatsApp, email, or our website
• Subscribe to our newsletter or marketing communications
• Express interest in purchasing an apartment unit
• Complete a purchase or reservation

This information may include:

• Contact Information: Name, email address, phone number, WhatsApp number
• Property Interest: Preferred unit type (1, 2, or 3 bedroom), budget range, preferred floor, move-in timeline
• Purchase Details: Financing preferences, payment plan interest, investment purpose
• Payment Information: Deposit payment details, M-Pesa transaction details, bank transfer information (we do not store full payment credentials)
• Identity Verification: National ID or passport details (for purchase transactions)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website or search terms
• Device type (mobile, desktop, tablet)

How We Use Your Information

We use the information we collect to:

• Sales and Service Delivery: Schedule viewings, provide apartment information, process reservations and purchases, and manage your property purchase
• Customer Service: Respond to your inquiries, provide unit availability information, schedule viewings, and offer payment plan options
• Communication: Send viewing confirmations, payment reminders, construction updates, handover notifications, and important purchase-related communications
• Marketing: With your consent, send promotional offers, new unit availability, neighborhood guides, and information about Lesonia Residency
• Legal and Compliance: Process property transactions, comply with real estate regulations, verify identity for purchase transactions, and meet legal requirements
• Improvement: Analyze website usage to improve our services and user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with legal advisors, financial institutions, property management companies, or contractors who assist us in delivering real estate services
• Financial Institutions: We may share information with banks or mortgage providers to facilitate financing arrangements (with your consent)
• Legal and Regulatory: When required by law, regulatory authorities, or to comply with real estate regulations in Kenya
• Property Registration: Information may be shared with relevant authorities for property registration and title transfer purposes
• Payment Processors: Payment information is processed securely through M-Pesa and bank transfer systems
• Business Transfers: In connection with any merger or acquisition of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure HTTPS encryption on our website
• Limited access to personal data by authorized personnel only
• Regular security assessments and updates
• Secure storage of client records and project information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements and ongoing purchase obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format where technically feasible

To exercise these rights, please contact us using the details below. Note that some information may be retained for legal and regulatory compliance purposes related to property transactions.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, social media, or payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: +254 704043466
• WhatsApp: Chat with us
• Email: info@lesoniaresidency.co.ke
• Address: Lesonia Residency, Kileleshwa, Nairobi, Kenya